Returns & Exchanges

At /PHD/, we want you to feel confident in your beauty routine; if a product isn't the perfect fit, we offer a hassle-free 30-day return window for all skincare and cosmetic items. Please ensure products are in their original packaging and gently used or unopened to qualify for a full refund.

1

Initiate Your Request

Log into your /PHD/ account and visit the 'Order History' section to select the items you wish to return and receive your unique RMA number.

2

Pack Your Items

Securely place the beauty products in their original boxes, ensuring any glass containers are padded to prevent damage during transit.

3

Affix Shipping Label

Print the prepaid shipping label provided via email and attach it clearly to the outside of your return package before dropping it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the returned items at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing